FAQ

At Dhaara Coffee, every cup begins with care. We roast, pack, and deliver our coffee with the highest standards of quality. If your experience doesn't meet your expectations, we're here to help.

Cancellation Policy

Orders can be cancelled within 24 hours of being placed or before the order has been processed for dispatch, whichever occurs first. Once your order has been processed or shipped, it cannot be cancelled.

To request a cancellation, please contact us at:

dhaaracoffee@gmail.com

Returns & Refund Policy

Your satisfaction is important to us. If you're unhappy with your purchase, please contact us within 7 days of receiving your order.

To process your request, kindly provide:

  • Your full name
  • Order number
  • Date of purchase
  • Product(s) you wish to return
  • Reason for the return (optional, but your feedback helps us improve)

Contact us at:

dhaaracoffee@gmail.com

Coffee Products

As coffee is a perishable food product, we can only accept returns or replacements under the following circumstances:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The package was tampered with during delivery.

If your request is approved, we will offer either:

  • A replacement product, or
  • A full refund to your original payment method.

NOTE: Returns or refunds will not be accepted for the products if the reason is dissatisfaction with the taste or flavor preference.

Non-Coffee Products

Accessories, brewing equipment, and merchandise may be returned if:

  • They are unused.
  • They are in their original packaging.
  • The return request is made within 7 days of delivery.

Products showing signs of use or damage may not be eligible for a refund.

Refund Processing

Once your return has been approved:

  • Refunds will be initiated within 3–5 business days.
  • The credited amount may take an additional 5–10 business days to reflect in your account, depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing:

dhaaracoffee@gmail.com

Please include:

  • Order number
  • Photos of the product
  • Photos of the package (if applicable)

We'll review your request promptly and arrange a replacement or refund.

Shipping Delays

We work with trusted courier partners to deliver your coffee safely and on time.

Most orders are delivered within 3–7 business days after dispatch.

If your order has not been delivered within 10 business days after dispatch (excluding unforeseen courier delays), please contact us. We'll investigate the shipment and, where applicable, arrange a replacement or issue a full refund.

This policy does not apply if delivery is delayed due to:

  • Incorrect shipping address
  • Incomplete contact information
  • Customer unavailable during delivery attempts
  • Force majeure events or courier service disruptions beyond our control

Need Assistance?

If you have any questions regarding cancellations, returns, or refunds, our team is happy to help.

dhaaracoffee@gmail.com

Business Hours:

Monday – Saturday

9:00 AM – 6:00 PM (IST)