At धारा Coffee, every cup begins with care. We roast, pack, and deliver our coffee with the highest standards of quality. If your experience doesn't meet your expectations, we're here to help.

Cancellation Policy

Orders can be cancelled within 24 hours of being placed or before the order has been processed for dispatch, whichever occurs first. Once your order has been processed or shipped, it cannot be cancelled.

To request a cancellation, please contact us at:

dhaaracoffee@gmail.com

Returns & Refund Policy

Your satisfaction is important to us. If you're unhappy with your purchase, please contact us within 7 days of receiving your order.

NOTE: Every palate is unique, and so is every coffee experience. We've described the flavour profile, roast level, and character of each coffee as accurately as possible to help you choose with confidence. As personal taste is subjective, we are unable to accept returns, exchanges, or refunds based solely on individual flavour preferences.

To process your request, kindly provide:

• Your full name
  
• Order number
  
• Date of purchase
  
• Reason for return
  
• Photos of the product (if applicable)
  

Once we receive your return, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Please note:

• Products must be unopened and in original packaging to be eligible for returns.
• Shipping costs are non-refundable.
• We reserve the right to refuse returns that do not meet the above criteria.

For any queries regarding returns or refunds, please reach out to us at dhaaracoffee@gmail.com